Hitachi Systems offers a variety of managed services in the three areas of "Security", "Cloud/Network & Data Centers/IT Operations", and "Contact Centers & BPO."
"Hitachi Cyber" is the collective name for security services provided globally (including North America, Europe, and Asia) by the Hitachi Systems Group, and the services are provided mainly by Hitachi Systems Trusted Cyber Management, a Group company outside Japan. "SHIELD" is a security solution brand developed by Hitachi Systems in Japan.
While responding to the ever-changing security situation, we will respond to issues by providing standard services from customers' business perspectives based on the security business we have cultivated over the years.
Opened first SOC *2 in Japan in 1996
We also collaborate with the SOCs of Group companies outside Japan (including Canada and India) to protect our customers' assets from increasingly diverse cyberattacks and respond rapidly to incidents by using monitoring systems 24 hours a day, 365 days a year
*1 Including assessments and consulting
*2 SOC：Security Operation Center
We support all security operations in both normal and emergency situations.
We also globally provide services including vulnerability assessments and security consulting.
We are committed to innovation by leveraging cutting-edge technologies for ransomware countermeasures and more.
We leverage our extensive experience and technology to address customer concerns such as cost reduction and security risks associated with cloud utilization.
Based on our experience in providing cloud services, we provide integrated operations and management for cloud and network construction, incident response, and more.
Operations centers provide integrated operations management services for multi-cloud environments 24 hours a day, 365 days a year.
We reduce the burden on local government employees while enhancing resident convenience and administrative efficiency.
We meet customer needs in DX, GX, AI, and beyond.
We leverage our many years of experience as an IT company and our professional human capital who understand business operations to flexibly address customer concerns.
Since establishing our computer maintenance call center, we have provided standard services tailored to address customer issues for over 50 years.
We implement strict information security management to protect valuable customer data.
We provide not only outsourced operations and agency operations, but also BPO services with a view to increasing business efficiency and improving operations.
Hitachi Systems will collaborate with Hitachi Group companies and business partners to develop the Lumada business as One Hitachi, with a focus on managed services, to achieve DX for our customers on a global scale. Our human capital featuring business knowledge and know-how acquired through solving customers' problems across a variety of industries will utilize generative AI more than ever before to further accumulate and utilize knowledge. This will enable us to propose on-site digitalization solutions and create a cycle of collaborative value creation.
Lumada is Hitachi's advanced digital solutions, services, and technologies for turning data into insights to drive digital innovation.
We streamline operators' searches for answers in the FAQ while also using generative AI to generate response suggestions when no relevant answer is found.
This reduces operators' workloads, shortens response times, and improves service quality in contact center operations.
We are building a usable digital infrastructure environment that enables the collection and accumulation of operational data from equipment in the factory. We provide predictive detection of abnormalities and remote, real-time monitoring.
The Hitachi Group has established an Environmental Vision and the Hitachi Environmental Innovation 2050 long-term environmental targets based on grave environmental issues worldwide and management policy. We also announced Hitachi Carbon Neutrality 2030 to more quickly achieve those targets.
Hitachi Systems offers solutions for visualizing and reducing GHG* emissions. Additionally, we are conducting verification testing and other initiatives to develop solutions that support the absorption and removal of GHG emissions. These green transformation initiatives further support the carbon neutrality initiatives of our customers and strive to achieve both the higher quality of life and sustainable society that the Hitachi Group aims to realize.
* Greenhouse Gas
