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Hitachi
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Hitachi Systems, Ltd.

Support for your business by utilizing our rich expertisein different industry sectors and operations, not limited to IT

Innovation of operations, launch of new businesses, and entry into different industry sectors--
Hitachi Systems comprehensively supports the new challenges of customers by utilizing our rich expertise in different industry sectors and operations.
Based on our experience of having offered IT services to customers in a wide range of industry sectors such as the public sector, finance, manufacturing and distribution, we provide a BPO service that leverages diverse “human capital” as well as a high-quality, highly-reliable service infrastructure to comprehensively help you streamline your operations and expand your business.

IT outsourcing to support the quick launch of new businesses and the streamlining of operations

By offering SaaS services fully supported by our know-how in different industry sectors and operations, as well as sophisticated support services, our IT outsourcing helps customers launch new businesses quickly and streamline their operations. Furthermore, our services can be expanded flexibly in accordance with the growth of your business.

BPO service beyond the framework of ordinary IT to reduce the burden of indirect operations

We offer a BPO service that utilizes a high-quality, highly-reliable IT infrastructure, such as our service sites, Contact Centers and Data Centers all around Japan, as well as resources of our business partners and the power of diverse “human capital.” Beyond the framework of IT, we help you reduce the burden of incidental, indirect operations.

Supporting the expansion of your business rather than just offering an ordinary BPO service

The staffers of Hitachi Systems share a strategy with customers. We help you reform your core businesses and launch new operations, supporting you in the creation of new business values and the expansion of your operations.

Local governments and public enterprises (Bureau of Waterworks)

Providing water bill payment systems as well as large-volume printing, meter reading and bill collection services

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In addition to providing a water bill payment system and a large-volume printing service for various ledgers, Hitachi Systems offers a one-stop service including incidental operations such as reading meters and collecting bills with partner companies.

Local governments

Comprehensive outsourcing service for childcare support services, from issuance of “support vouchers” to production of guidebooks

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Local governments throughout Japan are promoting childcare support services. Some challenges in providing these services include providing them promptly and smoothly, as well as encouraging the activities of private companies providing childcare support services. Hitachi Systems outsourcing business for childcare support services provides a comprehensive array of services, from taking applications for and issuing “support vouchers” to producing PR and guidebooks and management of registered businesses and organizations for services.

Finance (insurance companies and non-banks)

Providing a license management system in addition to onsite inventory examinations and reserve equipment control

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Hitachi Systems utilizes its business locations all over Japan to provide a license management system as well as customer-oriented services ranging from onsite examination of IT assets and inventory to the management and delivery of reserve equipment.

Distribution (retail)

Contact Centers accepting calls and requesting repair services for damaged equipment on behalf of customers

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The Contact Centers of Hitachi Systems respond to inquiries from the stores of customers 24/7 and call manufacturers to have equipment repaired on behalf of customers.

Manufacturing (food manufacturer)

Data utilization and analysis service that support development of new products and creation of new businesses

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As part of its open innovation service Smart Business Gateway*, Hitachi Systems provides data analysis and utilization services that combine social data and data retained by customers and business partners.

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Smart Business Gateway:
This is an open innovation service that supports business matching as well as distribution and mutual utilization of data beyond industry sectors by using Hitachi Systems’ data-blending technology and infrastructure, using social data such as those that can be extracted from Twitter and data retained by customers and business partners.

All Industries

Provides help desk services in addition to outsourcing of bank transfers for transportation expenses

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Many companies handle payments for transportation expenses to student interviewees with cash. But in addition to the troublesome paperwork, auditing procedures, and bookkeeping tasks, there is also the risk of loss or theft of cash. With Hitachi Systems’ outsourcing service for payment of transportation expenses, hiring managers can streamline application and approval confirmation processes, cut time and effort required for dispensing and other administrative work, and bolster compliance by making payments cashless.

Hitachi Systems provides true one-stop services covering all areas of the IT life cycle: from system consulting, to building, installation, operation, and maintenance.